WARRANTY

Live edge being a natural wood slab will react to the climate with slight opening of cracks etc.this is normal. Infact the live edge piece is actually admired for the cracks and the knots of the wood.

Logwood piece, used as base for centre tables, bar stools etc, will not be covered under warranty as logwood being a natural piece of wood, sliced in the way that it is, may retain a small amount of water which could affect its shelf life. However the pieces when purchased can be checked and it will be explained regarding the knots, cracks etc. We source our logwood from a very reputed source where it is dried well. They can be repaired at the customer’s end by filling up the cracks.

Breakage during transport is covered in the insurance policy and should be intimated within 24 hours of receiving of the package.
The silk fabric, as we all know from our usage of silk outfits, is prone to wear and tear and requires special care. Also katha patchwork in silk is specially used for its vibrancy and colours, but being patched up in joints at so many places, is prone to tear, similar to the katha patchwork outfits we use, hence it is to be used with a lot of care and love. It will not be covered in warranty.

Warranties on a Product is limited to only 12 (twelve) months from the date of purchase as mentioned in the invoice, provided that the original purchase receipt is shown as a proof of purchase of such Product.

The terms of warranty on a Product shall not apply in the following circumstances:

  • The damage is caused by wear and tear from normal use;
  • The damage is caused by placing the Products outdoors or in a humid environment or used for non- domestic purposes;
  • If any alteration is made to the Product or any third party repaired or tried to repair the Product other than PITARA.
  • Normal wear and tear, dents or scratches or usual deterioration that occurs during the course of regular use. Fading, knots opening, cracking and splitting due to normal expansion and contraction of wood on its reaction to climatic changes in its environment;
  • There is a hardware malfunctioning that requires setting changes, such as that of drawer channels and hinges of doors, loosing of the screw, etc.

Further, wood finishes and upholstery fabrics are not warranted since due care and other external factors such as the change in environment in which it is used generally has more influence on the performance and life of the Product.

PATCHWORK FABRIC IS NOT COVERED IN THE WARRANTY.

Warranty on a Product strictly applies when there is a defect in Product or workmanship with respect to the following components:

  • Wooden frame and springs
  • Hardwares (Springs, Mechnasim)
  • Damage caused by the carrier in-transit.

The cost of transportation of goods, if any, to be repaired or replaced shall be borne by the customer except for replacement due to in-transit damage notified at the time of the delivery.
Unless otherwise provided herein, we expressly disclaim all warranties of any kind, express, implied or statutory, relating to the Products and/or Services, including without limitation the warranties of title, merchantability, fitness for a particular purpose, non-infringement of proprietary rights, course of dealing or course of performance. No advice or information, whether oral or written, obtained by you from Sihasn, will create any warranty not expressly stated herein.

CANCELLATION POLICY

Order once placed cannot be cancelled.

RETURN POLICY

Furniture once delivered can be returned within 24 hours from receiving the product, only for breakage/or other defects during transit or on receiving.

Product that cannot be repaired will be refunded. Please contact us directly for refund policies.

CARE AND INSTRUCTIONS

CLEANING

The surface can be cleaned with a damp cloth but not with any chemical solution.
Solid wood furniture should not be used in direct sunlight, rain, or in areas with constant change of temperature.

  • To maintain the appearance of your furniture we recommend regular dusting with a soft cloth. It may occasionally be wiped with a soft cloth very lightly dampened .
  • A bees wax furniture polish from a reputable supplier may also be used on wood.
  • The repeated use of a wooden polish containing silicone is not recommended, as it will lead to a buildup of a silicone film altering the appearance of the piece.
  • Spills should be removed immediately by blotting with a dry white cloth. If the spillage has caused staining on fabric we recommend you contact your dry cleaner  who are equipped to deal with such occurrences.
  • Patchwork fabric should only be dusted /cleaned with a soft cloth or vacuumed.

CARE

Logwood, being a natural slice of tree is prone to react to natural changes in surroundings. It can be wiped with a clean cloth but not with any chemical solution etc. It is bound to become a little dull in due course like any other natural wood item. A regular hand of polish and maintenance will increase its shelf life considerably.
Live edge being a natural wood slab will react to the climate with slight opening of cracks etc. This is normal. It is actually preferred as the natural features only add to its beauty. Frequent movement of the furniture/shifting it from one room to other etc may cause stress n cracks may open up.

  • If your furniture becomes stained, scratched or chipped or suffers other damage we recommend professional help is sought to restore it
  • Avoid contact with any chemicals such as hair & makeup products, perfume etc as these may affect the finish.
  • Leaning backwards on two legs of a chair will weaken joints.Take care to prevent sharp objects such as toys, buckles and heels from coming into contact with your furniture.
  • Putting the feet on the furniture will cause damage to the frame and/or legs.
  • Following the guidelines above will ensure product performance is maintained. PITARA is not responsible for defects caused by the misuse of your product.

SUNLIGHT & HEAT

  • You should not place hot items such as cups, laptops or hot water bottles on wood as this may cause harm..
  • At least a 30cm clearance from heat sources such as radiators is advised to prevent colour change or permanent marks occurring.
  • All upholstery fabrics can be affected by light, so we recommend it is positioned away from direct sunlight and heat to protect it from fading and premature wear.
  • We do not recommend locating products in excessively high or low temperatures, or where the environment is often damp as this may cause product issues.

ADDITIONAL DELIVERY CHARGES

Additional Delivery charges will be applicable for Jammu & Kashmir, West Bengal & Northeast states. Please check with us before ordering