Live edge being a natural wood slab will react to the climate with slight opening of cracks etc.this is normal. Infact the live edge piece is actually admired for the cracks and the knots of the wood.
Logwood piece, used as base for centre tables, bar stools etc, will not be covered under warranty as logwood being a natural piece of wood, sliced in the way that it is, may retain a small amount of water which could affect its shelf life. However the pieces when purchased can be checked and it will be explained regarding the knots, cracks etc. We source our logwood from a very reputed source where it is dried well. They can be repaired at the customer’s end by filling up the cracks.
Breakage during transport is covered in the insurance policy and should be intimated within 24 hours of receiving of the package.
The silk fabric, as we all know from our usage of silk outfits, is prone to wear and tear and requires special care. Also katha patchwork in silk is specially used for its vibrancy and colours, but being patched up in joints at so many places, is prone to tear, similar to the katha patchwork outfits we use, hence it is to be used with a lot of care and love. It will not be covered in warranty.
Warranties on a Product is limited to only 12 (twelve) months from the date of purchase as mentioned in the invoice, provided that the original purchase receipt is shown as a proof of purchase of such Product.
The terms of warranty on a Product shall not apply in the following circumstances:
Further, wood finishes and upholstery fabrics are not warranted since due care and other external factors such as the change in environment in which it is used generally has more influence on the performance and life of the Product.
PATCHWORK FABRIC IS NOT COVERED IN THE WARRANTY.
Warranty on a Product strictly applies when there is a defect in Product or workmanship with respect to the following components:
The cost of transportation of goods, if any, to be repaired or replaced shall be borne by the customer except for replacement due to in-transit damage notified at the time of the delivery.
Unless otherwise provided herein, we expressly disclaim all warranties of any kind, express, implied or statutory, relating to the Products and/or Services, including without limitation the warranties of title, merchantability, fitness for a particular purpose, non-infringement of proprietary rights, course of dealing or course of performance. No advice or information, whether oral or written, obtained by you from Sihasn, will create any warranty not expressly stated herein.
Order once placed cannot be cancelled.
Furniture once delivered can be returned within 24 hours from receiving the product, only for breakage/or other defects during transit or on receiving.
Product that cannot be repaired will be refunded. Please contact us directly for refund policies.
CARE AND INSTRUCTIONS
The surface can be cleaned with a damp cloth but not with any chemical solution.
Solid wood furniture should not be used in direct sunlight, rain, or in areas with constant change of temperature.
Logwood, being a natural slice of tree is prone to react to natural changes in surroundings. It can be wiped with a clean cloth but not with any chemical solution etc. It is bound to become a little dull in due course like any other natural wood item. A regular hand of polish and maintenance will increase its shelf life considerably.
Live edge being a natural wood slab will react to the climate with slight opening of cracks etc. This is normal. It is actually preferred as the natural features only add to its beauty. Frequent movement of the furniture/shifting it from one room to other etc may cause stress n cracks may open up.
SUNLIGHT & HEAT
ADDITIONAL DELIVERY CHARGES
Additional Delivery charges will be applicable for Jammu & Kashmir, West Bengal & Northeast states. Please check with us before ordering